Refund Policy
t Hivas Food, we want you to shop with confidence. If your order needs to be refunded, we make the process simple, quick, and transparent.
At Hivas Food, we want you to shop with confidence. If your order needs to be refunded, we make the process simple, quick, and hassle-free.
When am I eligible for a refund?
You may request a refund if:
You received a damaged, defective, or wrong product
The product is out of stock after your payment
A return request has been approved under our Return Policy.
How do I request a refund?
Just contact us through:
WhatsApp
Facebook Messenger
Live Chat
Phone Call
Share your Order ID and your issue. Our support team will verify and start the refund process instantly.
Refund Methods
Refunds are issued through the original payment method:
bKash
Nagad
Visa/MasterCard
For Cash on Delivery (COD) orders, refunds are sent through bKash or Nagad.
Refund Time frame
Once approved, refunds are typically processed within:
1–3 working days for mobile banking
7–15 working days for card payments (bank processing time may vary)
Partial Refunds
If only part of your order qualifies for a refund, we will refund the amount for that specific item.
No Hidden Deductions
You will receive the full eligible refund amount unless additional charges apply due to customer-caused damage or missing items.
We’re Here to Help
Our support team is always ready to guide you throughout the refund process to make it smooth and stress-free.
Your trust matters to us—shop confidently with Hivas Food knowing you’re protected.