Cancellation Policy

At Hivas Food , we understand that plans can change. Our cancellation policy is designed to be simple, fair, and aligned with standard ecommerce practices—making the process easy for our customers while ensuring smooth operations for our team.

 When Can You Cancel an Order?

You may cancel your order if:

The order has not yet been processed or dispatched

Your purchased item becomes unavailable or out of stock

Once an order is dispatched, cancellation is no longer possible and will follow our Return/Exchange Policy instead.

 How to Request a Cancellation?

You can request cancellation through any of our support channels:

• WhatsApp

• Facebook Messenger

• Live Chat

• Phone Call

• Please provide your Order ID for quick handling.

Prepaid Order Cancellation

If your prepaid order is eligible for cancellation:

A full refund will be issued

Refunds are processed through the original payment method (bKash, Nagad, Visa/MasterCard)

 COD Order Cancellation

Cash-on-delivery (COD) orders can be canceled before dispatch without any charge.

Repeated last-minute cancellations may affect your future COD eligibility to maintain service quality.

Pre-Order Items

Pre-orders require advance payment and are processed specially.

Pre-orders can only be canceled before the supplier confirmation stage

Once confirmed or in transit from the supplier, pre-orders cannot be canceled unless delayed or unavailable

Company Rights

Ghorer Bazar reserves the right to cancel any order if:

The item becomes unavailable

The payment verification fails

The order shows suspicious or fraudulent activity

The delivery address is incorrect or unreachable

In such cases, customers will receive a full refund where applicable.

Smooth, Transparent & Hassle-Free

We aim to process all cancellation confirmations and refunds quickly to ensure a smooth customer experience. Our support team is always ready to assist you at every step.

Shop confidently with Hivas Food — your convenience and trust are our priorities.