FAQS
Welcome to the Hivas Food FAQ! Find everything you need to know about placing orders, tracking deliveries, payment options, and our return policies all in one place.
Frequently Asked Questions (FAQ)
How can I place an order?
You can order through our website, WhatsApp, Facebook, phone call, or website live chat—whichever is most convenient for you.
How do I track my order?
Visit our Order Tracking page and enter your Order ID and phone number.
You can also message us on WhatsApp, Facebook, or Live Chat to check your order status.
1.What are the available payment methods?
We accept Visa, MasterCard, bKash, Nagad, and Cash on Delivery (COD).
Partial payment is also available, and pre-payment is required for pre-order items.
2.What are the delivery charges?
Inside Bogura : 60 TK
Outside Bogura : 130 TK
3.How long does delivery take?
Regular delivery times vary by location.
4.Do you offer express delivery?
No.
5.Can I change or cancel my order after placing it?
If your order has not been dispatched yet, you may request a change or cancellation by contacting our support team.
6.What should I do if I receive a damaged or wrong product?
Contact our support team immediately via phone, WhatsApp, Facebook, or Live Chat. We’ll assist you with replacement or return.
7.Do you offer returns or refunds?
Yes, depending on product type and condition. Please refer to our Return & Refund Policy or contact support.
8.How do I contact customer support?
You can reach us anytime through:
Phone call :+8809643621954
WhatsApp :+8801410164160
Facebook Page : Hivas Food
Website Live Chat (24/7)